Return Policy

Last updated August 2026.

Our arrive-alive guarantee

Live plants are fragile and shipping is hard on them. If your plant arrives damaged or dead, we will make it right with a replacement or a refund.

Tell us within 48 hours

Your order number
Clear photos of the plant
A photo of the box it arrived in

Photos are required. We cannot process a claim without them, and claims reported after 48 hours may not be covered.

What we cover

Entire order damaged. Full refund, including what you paid for shipping.
Part of an order damaged. Refund or replacement for the affected plants. Shipping is not refunded unless every item was affected.
One replacement per claim. If a replacement plant also arrives damaged, we will refund it rather than send a third.

Refunds are issued to the original payment method and typically process within 3 to 5 business days.

Cold weather

When average daytime temperatures along the route drop below 45°F, orders ship with winter protection. If you ask us to ship without it during cold months, cold damage is not covered.

Shipping and transit

Orders are packed and shipped within 1 to 4 business days. Transit is typically 2 to 4 business days. We ship to the continental United States only. We cannot ship live plants to Alaska, Hawaii, Puerto Rico, or internationally.

What is not covered

Packages delayed, misdelivered, or lost in transit by the carrier
Plants left outside in extreme heat or cold after delivery
Plants damaged by neglect, overwatering, or pests after they arrive
Normal shipping stress, such as a few yellow leaves, dropped leaves, or dry soil. These recover in a week or two
Incorrect shipping addresses provided at checkout

Planters, tools, and other non-plant items

Unused items in original condition may be returned within 30 days of delivery for a refund. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing.